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Troubleshooting Connection Issues Between Sonic XL 4K Plus Printers and DS Slicer Software

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If you are experiencing issues connecting your Sonic XL 4K Plus printer to our DS Slicer software please follow the steps below to resolve this issue. In order to resolve the issue, multiple steps shall be ensured which include adjusting firewall settings, ensuring the correct network configuration, optimizing your network connection and updating your printer's firmware.

 

Step 1: Update Your Printer's Firmware

Updating your Sonic XL 4K Plus printer's firmware can resolve many connectivity issues. Follow these steps:

  1. Visit the Firmware Page to install the latest firmware.
  2. Find the latest firmware update for the Sonic XL 4K Plus printer.
  3. Download the firmware update file.
  4. Follow the provided instructions to install the firmware update on your printer.

 

Step 2: Ensure DS Slicer is Up-to-Date

Make sure that you are using the latest version of DS Slicer. Software updates often include important fixes and improvements that can enhance connectivity:

  1. Open the DS Slicer.
  2. If a message pops up for updating the version, kindly do so.
  3. Follow the prompts to download and install any available updates.

 

Step 3: Ensure Antenna is Connected

To boost your network signal and improve connectivity, make sure the antenna is properly connected to the back of your printer:

  1. Locate the antenna port on the back of your Sonic XL 4K Plus printer.
  2. Connect the antenna securely to the port.
  3. Adjust the antenna to an optimal position for better signal reception.

 

Step 4: Check Firewall Settings

To allow DS Slicer to communicate with your printer, you need to adjust your firewall settings. Here’s how you can do it:

  1. Manually Configure the Firewall:

    • Open the Control Panel on your computer.
    • Navigate to System and Security > Windows Defender Firewall.
    • Click on Advanced Settings.
    • In the Windows Defender Firewall with Advanced Security window, select Inbound Rules.
    • Click on New Rule… on the right side.
    • Choose Program and click Next.
    • Browse to the DS Slicer executable file, select it, and click Next.
    • Choose Allow the connection and click Next.
    • Ensure all three network types (Domain, Private, Public) are selected and click Next.
    • Name the rule (e.g., "Allow DS Slicer") and click Finish.

  2. Using PowerShell: Alternatively, you can use a PowerShell command to add a firewall rule.
    • Run PowerShell as Administrator.
    • Run this command:
      powershell -Command "Set-NetFirewallRule -DisplayName 'Phrozen DS Slicer' -action Allow"
    • Run a test file to see if the transmission is complete without any interruption.

 

Step 5: Set Internet to Private

For the best connectivity, ensure that your network is set to private:

  1. Open the Settings app on your computer.
  2. Go to Network & Internet.
  3. Select Status from the left sidebar.
  4. Click on Change connection properties.
  5. Under Network profile, select Private.

 

Additional Tips

  • Ensure that both your printer and computer are connected to the same network.
  • If you are using any third-party antivirus software, make sure it’s not blocking the DS Slicer software.

 

 

Contact Support

By following these steps, you should be able to resolve any connection issues between your Sonic XL 4K Plus printer and the DS Slicer software. If problems persist, consider reaching out to Customer Support for further assistance.

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